FAQs

General

GenerWhere can l find my tracking number?al

Once your order is ready to ship, you will receive a shipment notification via email with your tracking number(s). Click on the tracking number to access the courier’s website for detailed tracking updates. General tracking is also available through the order page and the Shop app.

Please note that some items in larger orders or larger, oversized items may ship separately. All tracking numbers will be provided via email.

Check your spam/junk folder just in case.

Home Delivery Furniture Orders

Appointments will be arranged directly with the delivery team after your order is placed.

Can lorder items not available at MUJl.us?

No, but we would be happy to hear about products you’re interested in!

Reach out via our contact form with a link to the Digiaiapp product you’re interested in (if available in another country) or let us know which item (if you know the name / SKU). We would be happy to share your interest with the team, and if a popular request, we may be able to stock it!

Why can’t l order furniture to my location?

Large furniture with [HD] in the product name are shipped with a local delivery partner, with area limitations to the following ZIP codes in the NY, NJ, and MA area:

1000*, 1001*, 1002*, 1003*, 1004*, 1006*, 1028*, 1046*, 1120*, 1121*, 1122*, 1123*, 1124*, 1100*, 1110*, 1135*, 1136*, 1137*, 1141*, 1142*, 1143*, 1169*, 1030*, 1031*, 1052*, 1057*, 1058*, 0702*, 0703*, 0704*, 0707*, 0709*, 0730*, 0731*, 0766*, 0171*, 0174*, 0175*, 0177*, 0180*, 0182*, 0183*, 0184*, 0186*, 0187*, 0188*, 0190*, 0192*, 0193*, 0194*, 0195*, 0196*, 0198*, 0202*, 0203*, 0205*, 0206*, 0210*, 0211*, 0212*, 0213*, 0214*, 0215*, 0217*, 0218*, 0220*, 0221*, 0228*, 0229*, 0232*, 0233*, 0234*, 0237*, 0245*, 0247*, 0248*, 0249*, 0276*, 10075, 10128, 10199, 11040, 11385, 11557, 10709, 10901, 11548, 12188, 11025, 11050, 11581, 11743, 11776, 11968, 07003, 07055, 07087, 07470, 07481, 07605, 07650, 07924, 07974, 08820, 08831, 08844, 08854, 08873, 08901, 01460, 01532, 01545, 01581, 01701, 01721, 01730, 01760, 01810, 01850, 01890, 01915, 01970, 02018, 02048, 02072, 02081, 02090, 02163, 02199, 02222, 02241, 02266, 02301, 02351, 02368, 02382, 02420, 02446, 02780, 02901, 03853, 06902, 10162, 10595.

Alternative options you may consider: third-party shipping/forwarding service to complete the delivery for you. At this time, Digiaiapp does not have recommendations for a specific service provider.

Read about our Shipment Policy.

About My Order

I’m not sure if l placed an order, but an amount has been deducted from my credit card.

If you do not receive an Order Confirmation email, your order was likely not successfully placed. Please wait 5-10 business days, depending on your card issuer’s processing times, for the temporary authorized hold to remove itself from your financial statement.

If a new charge appears after 2 business days of your original attempt to place an order, please send us an email at [email protected] or reach out via our contact form. There may be a typo with the email used.

My item arrived broken. What should l do?

Damages or issues found in your received package must be reported within 7 days of marked delivery in order to be eligible for any refunds, replacements, or exchanges.

Reach out via our contact form or email us at [email protected] with the following information so we can assist:

• Full Name
• Order #
• Clear photos of the following:
  • Product tags/stickers showing the product name & barcode SKU #
  • Damages on the affected item(s)
  • Damages on the outside packaging
  • Your physical packing slip (invoice)
• Quantity per affected item
• Your feedback (this will be used for future consideration):
  • How were the items packed? Were other similar items packed the same way?
  • Was there any other packing material or padding used to keep the item(s) from moving around?

My order is missing. What should l do?

Lost packages or other issues found with your order must be reported within 7 days of marked delivery in order to be eligible for refunds or replacements.

Before you contact us, please check & confirm:

• your tracking number via the courier website and confirm delivery to your address.
• verify the photo proof of delivery (if available) available on the tracking page. Is this your address? Do you recognize the area shown?
• your physical surroundings, including:
  • your property or building
  • neighbors and relatives
  • doormen, concierge, building security, or mailroom personnel
  • your mailbox
    • also check for a key for a shared parcel locker

In case someone may have received your package on your behalf or in error. We will need this confirmation in order to open an investigation with the courier.

Please double check your tracking number in case the courier left it at a local pickup point. You are responsible to pick up your package before it is returned to our warehouse. Orders returned to our warehouse due to a “return to sender” status or delivery failure will be refunded. Please note that shipping & handling fees are non-refundable.

Let us know

If you are still unable to locate your package after searching, please reach out and include the following information:

• Order #
• Affected tracking number (if your order was shipped in multiple shipments)
• Confirm if you’ve checked your physical surroundings
• Contact details – phone number, email, full name
  Your contact information and order details related to the shipment will be shared with the courier to open a trace investigation to search for your package.

About Returning

What is your return/refund policy?

Please inspect your order upon delivery. If for any reason you are unsatisfied with your purchase, you may return the merchandise within 30 days in its original condition. For more information, please refer to our Return Policy page.

All refunds are processed to the original payment method. The refund process may take 5-7 business days upon package arrival to our warehouse and will reflect to your financial statement within 10 business days, depending on your card issuer’s processing times.

Kindly note that shipping and handling fees are not refundable.

Products for return must be unopened in original packaging, with the product tag attached and in a resalable condition.

The products listed below are considered FINAL SALE and are ineligible for return/exchange. Please refer to the product page for all final sale indications before purchasing.

Final sale items:

• Furniture (bed frames, mattresses, sofas, body fit cushions, etc.)
• Soft Goods (bedding, duvets, blankets, towels, etc.)
• Innerwear (bras, underwear, etc)
• Food & Beverage
• Embroidered or laser engraved items
• Exchanged items
• Clearance items

Read more on our Return Policy.

What is your exchange policy?

Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at [email protected] or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.

Read more on our Return Policy.

Other

My Body Fit Cushion Cover is missing the zipper tab.

The Well-Fitted Beads Sofa (Body Fit Cushion) Covers are intentionally designed without a zipper tab. This is a safety feature to prevent children and pets from toying with it. You can use a paper clip to open and close the cover.

What forms of payment are accepted on your website?

We accept PayPal, Visa, MasterCard, American Express and Discover credit cards.

Due to security concerns, sometimes international credit cards are not accepted by the system. We recommend a US-issued credit card is used when possible.

Is it safe for me to pay by credit card over the Internet?

Yes. Our secure server software uses an industry-standard 256 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirements for running a highly secure e-commerce environment. For further information, refer to our Privacy Policy page.

Which products are covered by warranty?

Digiaiapp kitchen appliances, aroma diffusers, aroma ultrasonic humidifiers, clocks, and USB desk fans have a limited 1-year warranty from the date of purchase. This warranty covers manufacturing defects. Incorrect use/handling of the product and general deterioration from regular, ongoing usage is excluded from coverage.

Digiaiapp suitcases are guaranteed by a 2-year limited warranty that covers manufacturing defects, including the shell, wheels, handles, zippers, and many other functional elements of our luggage. This warranty does not cover damage due to the airline. Please contact the airline directly first. Incorrect use/handling of the product and general deterioration from regular, ongoing usage is also excluded from coverage.

All replacements/exchanges are subject to verification of the defect along with proof of purchase by original sales receipt, packing slip, or email invoice.

Online purchases

For items purchased online at digiaiapp.com, please reach out via our contact form and provide us with the following information:

• photo of packing slip
• images/videos of defect
• detailed description of defect

In-store purchases

Online warranty support is unavailable for store purchases. Please make a visit to your closest Digiaiapp USA store with the concerning product, stamped warranty form from your original purchase along with your original sales receipt. Our store staff would be happy to check your item and determine the best solution for you.

Do you offer alteration services for clothing?

Alteration services are available for a $5 fee for Digiaiapp denim and chino pants only at select Digiaiapp stores: 3906 W Sunset Blvd, Los Angeles, CA

Visit our Store Information page for more details. At this time, we do not offer shipping for any customization or alteration services. Please contact the store directly to inquire for the services offered and for questions about order status.

Before Your Visit

Fold your Digiaiapp Denim or Chino Pants to the desired length and secure it with a pin or clip.

We do not offer alterations for any other material bottoms or clothing items to ensure a high quality alteration.

During Your Visit

Have a copy of your receipt/physical packing slip/invoice (proof of purchase) ready when visiting the store. No alteration or customization services will be offered without proof of purchase. You must visit in-store to drop off your Digiaiapp Denim or Chino Pants and pick up your altered bottoms.

The store team will assist you with payment and will provide you with an estimate of how long it will take to complete your request. The fee for alteration services is $5 per pair of Digiaiapp Denim & Chino Pants.

Once ready for pickup, you will be contacted directly by the store team. Please bring the alterations receipt with you during your visit.

Shipping for alterations and customization services are unavailable at this time. Mailed-in merchandise will not be accepted and you will be responsible to pick up your merchandise at the store or have your items shipped back to you unaltered.

After you pick up your altered items, please immediately inspect them. In case you are unsatisfied, let an associate know immediately. All altered and customized merchandise are considered final sale and are ineligible for return/exchange. Read more on our Return Policy.

※Digiaiapp U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.