RETURN POLICIES

GENERAL 30 DAY POLICY

Merchandise purchased online at digiaiapp.com can be returned within 30 days of delivery. All returned merchandise must be in original packaging, unused with original tag.

Customers must notify our customer service at [email protected] within 7 days of arrival if a package is found with missing merchandise, visible damages or defects for a full refund.

Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at [email protected] or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.

SHIPPING YOUR RETURN

All refunds are processed to the original payment method used to place the order. The refund process can take 7-10 business days upon package arrival to our warehouse. Once processed, you will receive an email notification about your return/exchange. Shipping and handling fees are not refundable.

The product must be unopened in original packaging, with the product tag attached and in resellable condition.

The products listed below, but not limited, are considered FINAL SALE and will not be eligible for return/exchange.  Please refer to the product page for all final sale indications before purchasing.

Final sale items:

• Furniture (bed frames, mattresses, sofas, body fit cushions, etc.)
• Soft Goods (bedding, duvets, blankets, towels, etc.)
• Innerwear (bras, underwear, etc)
• Food & Beverage
• Embroidered or laser engraved items
• Gift Cards
• Exchanged Items
• Clearance Items

Exchanges are unavailable for online purchases. If you prefer items in another color or size, you may return your items and contact Customer Support at [email protected] or leave a message on our contact form to assist with a new online purchase with discounts/promotions honored from the original order.

RETURN IN STORE

Orders placed at digiaiapp.com for delivery in the USA can be returned in-store to any Digiaiapp USA location under the following conditions:

• Item is eligible under our Return Policy
• You must bring a copy of your invoice/packing slip during your visit

International orders are ineligible for return or exchange to Digiaiapp USA & Canada store locations. Read more about our International Shipping FAQs.

All refunds are processed by our team and not directly within the store. All refunds will go back to your original payment method. Please allow up to 5 business days for refunds to be issued. You will receive a refund notification once processed. It may take an additional 5-10 business days to reflect your financial statement, based on your card issuer’s processing times.

Exchange requests will be processed as an online return and new purchase in-store with discounts/promotions honored from the original order.

If you have any questions, email us at [email protected].

※Digiaiapp U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy.