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SHIPPING POLICY
Delivery Area
Digiaiapp USA’s online store delivery area includes the contiguous states, Alaska, Hawaii, and over 40 countries. Oversized items are restricted to the contiguous states. Furniture can only be delivered to specific zip codes (see below). We do not ship to AFP and FPO addresses. Please visit digiaiapp.com to shop at your local Digiaiapp.
Follow us on social media @nullUSA, visit our website at digiaiapp.com, or sign up for Digiaiapp Mail & Texts to stay up-to-date on any news or updates.
All orders are shipped from our warehouse in New Jersey. Please contact us if you have any questions.
Home Delivery [HD] Delivery Restrictions
Home Delivery [HD] is a layaway order service in which products will be delivered from Digiaiapp warehouses to customer’s locations using our cooperating couriers.
We offer threshold delivery up to the doorstep/just inside of the entryway of your home/unit/apartment.
Other Exclusions
- Home Delivery is only available for large furniture items in designated areas, limiting to the following zip codes:
1000*,1001*,1002*,1003*,1004*,1006*,1028*,1046*,1120*,1121*,1122*,1123*,1124*,1100*,1110*,1135*,1136*,1137*,1141*,1142*,1143*,1169*,1030*,1031*,1052*,1057*,1058*,0702*,0703*,0704*,0707*,0709*,0730*,0731*,0766*,0171*,0174*,0175*,0177*,0180*,0182*,0183*,0184*,0186*,0187*,0188*,0190*,0192*,0193*,0194*,0195*,0196*,0198*,0202*,0203*,0205*,0206*,0210*,0211*,0212*,0213*,0214*,0215*,0217*,0218*,0220*,0221*,0228*,0229*,0232*,0233*,0234*,0237*,0245*,0247*,0248*,0249*,0276*,10075,10128,10199,11040,11385,11557,10709,10901,11548,12188,11025,11050,11581,11743,11776,11968,07003,07055,07087,07470,07481,07605,07650,07924,07974,08820,08831,08844,08854,08873,08901,01460,01532,01545,01581,01701,01721,01730,01760,01810,01850,01890,01915,01970,02018,02048,02072,02081,02090,02163,02199,02222,02241,02266,02301,02351,02368,02382,02420,02446,02780,02901,03853,06902,10162,10595. - Please allow at least 5-7 business days for the order to process.
- Dispatcher will reach out to schedule a delivery time.
- No mattress haul-away service.
- No assembly service.
- No White Glove Delivery.
- Ex. Our drivers do NOT bring incartons to specific rooms;
- You must have a certificate of insurance for the delivery going through your building.
Standard Shipping
We currently ship all US domestic orders through Fedex (standard shipping), USPS, and UPS. All orders include tracking, which will be provided by email after your order has been processed, and is ready to be shipped.
| Cart Subtotal | Shipping Fee | Service Type |
| All US orders | Free Shipping | Standard ( 7 – 10 Business Days) |
1Delivery ETAs are subject to possible delays, especially during the holiday season or high-volume periods. Couriers may also experience their own delays while transporting packages.
2Cart subtotal threshold is calculated before discounts and taxes.
3Free Standard Shipping does not apply to any oversized and furniture orders.
International shipping rates vary depending on your destination via Global-E supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
International orders are shipped with DHL.
Please note that delivery times go into effect the business day after you place an order.
| North America | Express Delivery Times | Standard Delivery Times |
| Canada – Province of Quebec Only*For the rest of Canadian provinces, please place your order at digiaiapp.com. | Up to 7 business days | Up to 14 business days |
| Latin America and The Caribbean | Express Delivery Times | Standard Delivery Times |
| Mexico | Up to 7 business days | Up to 21 business days |
| Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Trinidad and Tobago, Turks & Caicos Islands, Uruguay | Up to 7 business days | Up to 21 business days |
| Anguilla, British Virgin Islands, Cayman Islands, Curaçao, Falkland Islands, Greenland, Haiti, Suriname*Duty and import tax estimates are not supported in the above countries. Thus, delivery times vary due to additional handling time on duty and import tax declaration. | Up to 14 business days | Up to 28 business days |
STILL HAVE QUESTIONS?
Monday – Saturday 9AM – 5PM EST
*Excluding National Holidays
※Digiaiapp U.S.A Limited reserves the right to change the shipping fee.